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Frequently Asked Questions



How can I check product availability?

How can I recieve volume discounts?

How can I check the status of my order?

How can I cancel or change an order?

How do I contact customer service?

How do I order by fax or mail?

How do I order embroidered items?

How do I recieve e-mail promotions?

How do I place an online order?

How will I know if my order was recieved?

Is my online order secure?

What are my payment options?

What are your shipping methods and costs?

What is your return/exchange policy?

Will I be charged sales tax?

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How can I check product availability?

  • E-Mail
    To check the availability of an item you can fill out the contact us form and just include the color, size and quantity needed. A representative will reply to your request ASAP.

  • Call us toll free at 1-800-432-7571 or 716-832-7571
    Monday - Friday 9:00AM - 7PM EST and Saturday 10:00AM - 5:00PM EST.

  • Fax us toll free at 1-888-423-7571 or 716-836-6463
    You can fax us anytime for product availability information. Be sure to include your contact information so we may contact you back and also include the style, color, size, and quantity you are interested in.



    How can I recieve volume discounts?

  • By Phone

    Here at Kristen Uniforms we know how important it is to outfit a group in a professional image. For orders greater than $500, ask for a customer service representative to assist in coordinating your program. Please call our toll-free customer service hotline at 1-800-432-7571 to find out how we can put together a custom program to meet your needs. We are available to assist you from 9:00AM - 5:30PM EST Monday Through Friday and Saturday 11:00AM - 4:00PM EST. We are closed on Saturdays during the months of July and August.

  • E-Mail Us

    You can also E-Mail us with any inquires regarding pricing and discounts regarding volume orders. A customer service representative will gladly get back to you within a few hours with pricing on your request.



    How can I check the status of my order?

  • Call us toll free 1-800-432-7571
    To receive the status of your order please call us toll free 1-800-432-7571 9:30AM - 5:30PM EST Monday through Friday and Saturday 11:00AM - 4:00PM EST. We are closed on Saturdays during the months of July and August.

  • E-mail us
    You can e-mail us with any questions you may have regarding your order status. A representative will gladly get back to you within a few hours of your request.



    How can I cancel or change an order?

  • If you have to cancel or modify an order that has been placed online with Kristen Uniforms please e-mail us as soon as possible with your request. We will try to grant your request. If an order has been shipped out or is on pick there is not a way to cancel or change the contents in that order. Once you receive the order you are more than welcome to return or exchange the items at your cost.



    How do I contact customer service?

  • Contact us by e-mail regarding order status,
    product information or any questions you may have.


    Click Here to contact us

  • Contact us by mail:

    Kristen Uniforms
    2010 Eggert Road
    Amherst, NY 14226

  • Contact us by phone toll free 1-800-432-7571 or 716-832-7571

    Monday Through Friday 9:00AM - 7:00PM and
    Saturday 10:00AM - 5:00PM EST.

  • Contact us by fax

    Toll free 1-888-423-7571 or 716-836-6463.



    How do I order by fax or mail?

    When you know what items you would like to order please contact us and we can fax, mail or email you an order form. After you have filled out this form either mail it to the address below or fax it.

    Kristen Uniforms
    Order Department
    2010 Eggert Road
    Amherst, NY 14226

    OR

    Toll Free Fax: 1-888-423-7571

    We will begin to process your order as soon as we receive it. Please note we only accept business checks, money orders or cashier's checks for mail orders. We also accept purchase orders but please contact us to make sure you qualify.

    How do I order embroidered items?

    Monogramming is available in a wide range of letter styles and colors. Choose from the styles pictured on our customizing page. Monogramming is $15.00 per line per garment with additional lines on the same garments at $5.00 each. Just select your letter style and color from the customizing page. To order monogramming with different names and colors, please order each item separately even if it is the same style or size. Styles and sizes may be mixed to meet the minimum of 12 pieces. If you choose one style, same size, 12 or more pieces and you want the same name on all 12 or more, you only need to fill the form out once and then in your shopping cart change the amount of items to 12 or however many you are ordering. Monogramming is done on the left chest of jackets and coats and centered on the bib of aprons unless otherwise specified by you. Please note that each line should not exceed a maximum of 20 characters including spaces and punctuation.

    Cutting edge technology has given us extensive custom embroidery capabilities. We can duplicate any design or logo, using a broad spectrum of colors. Custom embroidery is available for group orders. You can e-mail or mail us a copy of your artwork and we will be happy to quote you a price for digitizing. Please call at 1-800-432-7571 or Click Here To E-Mail Us for more information.



    How do I recieve e-mail promotions?

    If you are interested in receiving e-mail promotions that include coupon code and discount pricing from Kristen Uniforms, you can simply fill out our Mailing List and click Request to send it to us. Click Here To Sign Up



    How do I place an online order?

  • 1. Use the Product Index link located on the purple navigation bar at the top of each page. This will give you a full index of our product departments.

    2. Use the Keyword Search box located on the top right of each page. Type in keywords, item numbers, product names, color, or price and hit 'enter'. Your results will be displayed - click to view an item and add it to your cart.

    3. If you are interested in specific healthcare prints, use our Print Finder link (located in the healthcare drop down menu) to find specific prints such as nature, pediatric, animal, etc...

    4. Our drop-down menus located on the purple navigation bar at the top of each page lets you choose which category of the top navigation section you are interested in. Hold your mouse over each menu, and click the category that you are looking for. For example, when you hover over "Healthcare" on the purple navigation bar a drop-down box will appear with different choices such as unisex tops, unisex pants, etc.



    5. Clicking on an image or title of an item will take you to the product page. This page lists all the details about the item such as price, style details and fabric content. It will also have links to size charts and color/print charts which will give you the color and or print choices you have to pick from for that particular style. You can review this information before adding the item to your order.





    Add to the Order
    1. Select your color and size: View all the sizes and colors/prints available in the item you are considering by using the drop-downs. Then make your selection. Also for your convenience, there is a link to "Buy more of this item at a time." If you wish to order the item in more than one or more sizes or colors/prints, simply click on this link and more drop-down boxes will appear to allow you to order more without leaving the page.



    2. Click the Add to Cart button: After you have successfully added an item/s to your order, you can review the item/s by clicking on the product name.
    -To modify the quantity, edit the quantity field and then click Update Order
    -To remove an item, uncheck the product checkbox, then click Update Order
    -To shop some more, click on Continue Shopping or use your browser Back button.
    -If you are done shopping, click on Proceed to Checkout.



    If you are not already viewing the contents of your order, click "View Cart" at the top of any page. Then click the Proceed to Checkout button at the bottom of your order listing.

    3. Confirm Shipping and Billing address, phone and email information. Remember to confirm your email address by typing it in twice.

    4. Shipping Method: Select whether you want your order to ship using a standard method, or if you prefer to upgrade to a faster method.

    5. Choose Payment Method: We accept American Express, Discover, Mastercard, or Visa. Choose your payment method, enter your card number, expiration date, and CVV2 number.

    6. Type in a coupon or promotional code if you have one.

    7. Other Information/Comments: Enter any questions relating to your order.

    8. Order Summary and Confirmation: Your order details will be displayed for your review. You can make any corrections by clicking the Back button, otherwise to confirm a correct order click the Order button.



    9. Your order will be confirmed and an order number will be assigned. Please print the confirmation page and retain this information for your records. You can expect your standard delivery order within 5-8 business days.



    How will I know if my order was recieved?

  • A confirmation page with a confirmation number will be given after you submit your order. If you do not receive this page, please call us at 1-800-432-7571 or e-mail us at kul@kristenuniforms.com so that we can verify that we have your order.

    ****Please make sure your e-mail address is valid and entered correctly at checkout so email confirmations and other notices we may send will reach you promptly. NOTE: If you are using e-mail filters and/or blockers make sure you add KRISTENUNIFORMS.COM. to your email address book so emails from us reach you.



    Is my online order secure?

  • We implement a variety of security measures to maintain the safety of your personal information. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All credit card information is deleted from our server 30 days from the date of order. We want you to feel completely secure when ordering from Kristen Uniforms (formerly y2kuniforms). All online transactions at Kristen Uniforms are handled with an industry-standard technology called Secure Sockets Layer(SSL), which encrypts(or encodes) sensitive information before it is sent over the Internet. For example, when you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted(scrambled) form.

    If you have any questions or concerns please contact Customer Service at 1-800-432-7571 or fill out our contact us form.



    What are my payment options?

  • For orders placed on our secure web site we accept the following payment options ~


  • American Express
  • Master Card
  • Visa
  • Discover

    For orders placed by fax or mail we accept the following payment options ~


  • American Express
  • Master Card
  • Visa
  • Discover
  • Check Enclosed
  • Money Order Enclosed



    What are your shipping methods and costs?

  • Please view our shipping chart



    What is your return/exchange policy?

    Click here to view our exchange/return form

    Return/Exchange Policy:

    Your satisfaction is guaranteed. If you are not completely satisfied with your order return for a REFUND OR EXCHANGE. Items must be in original packaging and not worn, laundered, soiled, altered, damaged, labeled or personalized. Sorry, refunds will not include shipping charges. Exchanges will incur additional shipping charges.

    Please note exceptions to the return policy:

  • FOOTWEAR - If you are unsure you want to keep your footwear, please do not wear them outside.
    Please test footwear at home on carpeted surfaces to preserve the new sole.
    Avoid wearing new footwear for prolonged periods until you're sure the fit is correct
    Credit on returned footwear will be given at the discretion of Kristen Uniforms based on our evaluation of the condition of the returned footwear.


    Returns/Exchanges may be made using our EXCHANGE/RETURN page.Please click the link at the top or bottom of this page to print a copy of this form. Complete this form and enclose with items to be returned/exchanged. PLEASE FILL OUT THE EXCHANGE/RETURN FORM COMPLETELY (your order number, credit card information, name and address, items returning/exchanging, etc) WHETHER YOU ARE EXCHANGING OR RETURNING. ALL INFORMATION MUST BE FILLED OUT IN ORDER TO EXPEDITE YOUR RETURN/EXCHANGE


    It is very important that you ship all returns/exchanges DIRECTLY BACK TO US AT:
    KRISTEN UNIFORMS
    2010 EGGERT ROAD
    AMHERST, NEW YORK 14226


    Please DO NOT ship any items to our manufacturers, whose name and address may appear on your order's packing list.


    Back to Top

    Click here to view our exchange/return form



    Will I be charged sales tax?

  • We collect sales tax on orders shipped to New York State only.

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